Return policy

1. General Return Conditions:

• Returned items must be in original condition, unused, and in the original packaging with all tags intact.

• Items must be returned within 60 days of purchase date to be eligible for a refund or exchange. Returns made after this period may be subject to a restocking fee or refused.

2. Return Process:

• Please contact our customer service via [contact method] to initiate the return process and obtain a Return Authorization Number (RAR). Returns without NAR will not be accepted.

• Pack returned items carefully and include a copy of the original invoice and NAR in the return packaging.

• Address the return package to the address indicated by our customer service. Shipping costs for returns are the responsibility of the customer, unless there is a defective product or an error on our part.

3. Refunds and Exchanges:

• Once we have received and inspected your return, we will send you an email to confirm receipt and processing of your refund or exchange.

• Refunds will be issued to the original payment method as quickly as possible, generally within [X] business days of receipt of the return.

• Exchanges are subject to stock availability. If the desired item is not available, a refund will be issued in accordance with our returns policy.

4. Products Not Eligible for Return:

• Certain items such as personal hygiene products, final sale items, or personalized items are not eligible for return unless there is a manufacturing defect.

5. Claims for Faulty or Damaged Items:

• If you receive a defective or damaged item, please contact our customer service team as soon as possible to arrange a replacement or refund.